Delete your account

Delete it in the app

This is the quickest way, and it works for riders and drivers. You do not need to contact us.

1. Open the Lino Rides app and sign in.
2. Open Profile.
3. Choose Delete account.
4. Confirm with your password, or with the code we text to your phone if you never set a password.

When it is done, your name, phone number, email address, profile photo and notification token are removed from your account and every device is signed out.

Ask us by email

If you can no longer open the app, for example because you lost your phone or uninstalled it, ask us to delete the account for you. Send an email to support@linorides.com.ng with the subject “Delete my Lino Rides account” and tell us:

• the phone number the account was created with, in the form +234…;
• the name on the account.

We may ask you to prove the account is yours before we delete anything, for example by sending a code to the phone number on the account. We aim to reply within one month. If we cannot do what you ask, for example because the law requires us to keep a record, we will tell you why.

Email a deletion request

Delete only some of your data

You can ask us to delete some of your data and keep your account, for example your email address, your profile photo, documents you uploaded or messages you sent to support.

1. In the app: open Profile and change or remove your name, email address or profile photo.
2. For anything else: email support@linorides.com.ng with the subject “Delete some of my Lino Rides data”, the phone number on your account, and which data you want deleted.

We will tell you what we deleted and what we have to keep, with the reason, and we aim to reply within one month. Some data is needed to run the account, such as your phone number, and some records must be kept, as described below.

Before you delete

We cannot delete an account during an active trip, or while your wallet still holds money or you owe a fee or commission. Withdraw the balance or settle what is owed first, then delete. Deleting an account cannot be undone.

What is deleted

• your name, phone number and email address;
• your profile photo;
• the notification token used to send alerts to your phone;
• your sign-in sessions on every device.

What we keep, and for how long

Some records must be kept, so we keep them without your name and contact details on them:

• Trip, fare, wallet and withdrawal records: kept for as long as we need them to keep accurate accounts, meet tax and other legal duties, and deal with disputes, fraud and safety questions.
• Driver documents and vehicle records: kept for as long as needed afterwards for safety, legal and dispute purposes.
• Support messages: kept for as long as needed to deal with your request and any follow-up.
• Technical logs: kept for a limited period for security and troubleshooting.

When we no longer need data, we delete it or remove what identifies you. Backups that contain older copies of data are replaced on a regular cycle. The full detail is in our privacy policy.

Other requests about your data

You can also ask for a copy of your data, ask us to correct it, or object to or restrict how we use it. Email support@linorides.com.ng. Your rights under the Nigeria Data Protection Act 2023 are explained in the privacy policy.