About these terms
These terms are an agreement between you and Lino Rides (“Lino Rides”, “we”, “us”). They apply when you use the Lino Rides app, in rider mode or driver mode, and this website. By creating an account or using the app you agree to them. If you do not agree, please do not use the app.
Lino Rides provides a platform that connects riders with drivers. Riders and drivers each use the platform on their own account and are responsible for their own conduct. Please read these terms together with our Privacy policy.
The app is for Lagos only for now.
Who can use Lino Rides
- You must be 18 or older.
- You need a valid phone number that can receive SMS, because we confirm your number with a code.
- You must be able to enter into a binding agreement under Nigerian law.
- To drive, you must also meet the driver requirements in these terms and be approved by us.
Your account
- Give us accurate information and keep it up to date.
- One account is for one person. Do not share it, sell it or let someone else use it.
- Keep your phone, your sign-in codes and any password safe. You are responsible for what happens on your account. Tell us quickly if you think it has been misused.
- The same account can be a rider and a driver. You switch between the two in Profile. A driver role is only active once we have approved it.
- You can delete your account at any time in the app, from Profile. See the Privacy policy for what that does.
Riding with Lino Rides
As a rider you agree to:
- give a correct pickup point and destination, and be ready when your driver arrives;
- treat drivers and their vehicles with respect, wear a seat belt, and not carry more passengers than the vehicle has seats;
- not carry anything illegal or dangerous, and not damage the vehicle;
- pay the fare and any fees that apply to your trip; and
- only request rides for yourself or for someone who knows about the ride and has agreed to these terms.
Driving with Lino Rides
As a driver you agree to:
- hold a valid driver’s licence and any permits, registration and insurance that Nigerian law requires for the vehicle and the service you provide;
- keep the vehicle safe, clean and roadworthy, and use only the vehicle you registered with us;
- keep your documents valid and upload new ones before the old ones expire;
- obey traffic laws, never drive impaired, and not use your phone in a way that distracts you while driving;
- treat riders respectfully and not discriminate against anyone;
- keep your phone’s location on while you are online and on a trip, so riders can find you and fares can be calculated correctly; and
- go offline when you are not able to take trips.
Unless we tell you otherwise in writing, you use the platform as an independent driver. You are not our employee.
Fares and payment
The fare you see first. Before you request a ride, the app shows the fare for each ride type, in Naira. This fare is calculated from the distance and expected time of your route using our rates for that ride type, and may include fees or taxes, which the app shows. If the fare changes before you book, the app asks you to confirm the new fare first.
The final fare. The fare you see first is an estimate. When the trip ends, we work out the final fare from the distance actually driven and the time the trip actually took, using the same rates. It can be a little higher or lower than the first fare, for example after a detour or in heavy traffic. We apply limits so that a final fare cannot rise without bound above the fare you saw. Waiting time may add to a fare where the app shows it. The app shows a breakdown of what you paid for after each trip.
How you pay. You can pay your driver in cash at the end of the trip, or pay from your Lino wallet. If you choose the wallet, the amount may be held when you book and is settled when the trip ends. Card payments and card top-ups are not available yet. We will update these terms when they are.
If a fare is not paid. If a trip ends and the fare is not paid, the unpaid amount becomes a fee you owe us. We may stop you booking new rides until it is paid, and we may take it from your wallet or from later top-ups.
Mistakes. If you think a fare is wrong, report the trip in the app or email us. If we find an error we will correct it.
Cancellations
- Cancelling is free while the app is still looking for a driver.
- After a driver has been assigned to you, a cancellation fee may apply. The app warns you before you cancel and shows the fee when it applies.
- A cancellation fee is taken from your wallet if there is enough in it. Otherwise it is recorded as a fee you owe, and we may stop you booking new rides until you pay it.
- A driver may also cancel a trip, for example if the rider cannot be found. Repeated or unfair cancellations by anyone may lead us to limit or suspend an account.
Driver verification and commission
Verification. Before you can go online as a driver you must add your vehicle, upload the documents the app asks for, and be approved by the Lino team. We decide whether to approve you and may ask for more information. We may check your documents again when they expire, and may remove approval if they are not valid or are not accurate. Approval is not a recommendation or guarantee by us about a driver.
Commission. Lino Rides keeps a commission from the fare of each trip. Your earnings are the fare minus that commission, and the app shows your earnings for a trip. We may change commission rates and will tell drivers in the app or by another reasonable means before a change applies.
Cash trips. When a rider pays you in cash, you keep the cash, and the commission on that trip is owed to us. We take it from your next earnings. Until the amount owed has been cleared, you may not be able to withdraw money.
Wallet and withdrawals
- Your wallet shows your balance and the amounts held for trips or pending withdrawals. Held money cannot be spent or withdrawn until it is released.
- A driver can request a withdrawal of available earnings to a Nigerian bank account. The Lino team reviews and approves each request before it is paid. We may ask for more information, and we may delay, limit or refuse a withdrawal that looks unusual or that we are required by law to stop.
- Withdrawals have minimum and maximum amounts and daily limits. The app shows the limits that apply to you.
- You are responsible for giving correct bank details. If you change your bank details, withdrawals are paused for a short time as a safety measure.
- If you owe a fee or commission, we may take it from your wallet or your earnings before you can withdraw.
Conduct and prohibited use
You must not:
- break the law, or use Lino Rides for anything illegal, or to carry illegal or dangerous goods;
- harass, threaten, discriminate against or harm riders, drivers or our staff;
- give false information, create fake or duplicate accounts, or use another person’s identity or documents;
- cheat the system, for example by faking trips or locations, or arranging fake bookings;
- copy, scrape, reverse-engineer or interfere with the app or our systems, or try to get into accounts that are not yours; or
- use the app in a way that could damage it or affect other users.
We may limit or end access for anyone who does these things.
Ratings and feedback
Riders can rate drivers and drivers can rate riders, from 1 to 5 stars, with optional comments. Please be honest and polite. We use ratings and feedback to keep the service safe and to maintain quality, and we may review an account that is rated low, or remove comments that are abusive or unlawful.
Safety
- In an emergency, contact the local emergency services first. The app is not an emergency service.
- You can share your trip details with someone you trust from the trip screen, and you can call or text your driver or rider.
- Report any safety problem or complaint from the app. We will look into it and may suspend an account while we do.
- We may share information about a trip with the police or other authorities when the law requires it or when it is needed to deal with a serious incident.
Your content
You keep ownership of what you give us, such as your profile photo, vehicle photos, documents and feedback. You give us permission to store and use it as needed to run the service, as described in the Privacy policy. Only upload things you have the right to share, and nothing unlawful or offensive.
The Lino Rides name, logo, app and website belong to us. These terms do not give you any right to use them other than to use the service as intended.
Availability and changes to the service
We work to keep Lino Rides running, but we cannot promise it will always be available, error-free or that a driver will always be nearby. Maps, route lines and arrival times are estimates and may be wrong. We may add, change or remove features, the areas we cover and the ride types we offer, and we may pause the service for maintenance.
Suspension and ending your use
- By you: you can stop using Lino Rides at any time and delete your account in the app. You cannot delete it during an active trip or while money or a fee is outstanding on the account.
- By us: we may suspend or close an account, or refuse a withdrawal, if we reasonably believe you have broken these terms, put someone at risk, acted fraudulently, no longer meet the requirements to ride or drive, or if the law requires it. Where it is reasonable to do so, we will tell you why.
- Ending an account does not affect amounts that are already owed, or rights and duties that are meant to continue, such as the sections on payment, liability and the governing law.
Our responsibility to you
Nothing in these terms limits any right you have under Nigerian law that cannot be limited, including consumer rights. Nothing limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude.
Subject to that:
- The service is provided “as is” and “as available”. We do not promise that it will meet every need.
- Drivers and riders are responsible for their own actions. We are not responsible for what a driver or rider does or fails to do, except where the loss is caused by our own fault.
- We are not responsible for loss we could not reasonably have foreseen, or for indirect losses such as lost profit or missed appointments.
- Where we are liable to you for a problem with a trip, our liability is limited to the amount you paid for that trip. Where a claim is not about a trip, it is limited to a reasonable amount in proportion to the loss.
- We are not responsible for delays or failures caused by events outside our control, such as network outages, power failures, road closures, strikes or severe weather.
If your actions cause us loss
If you break these terms or the law and that causes us or a third party a loss, claim or cost, you agree to cover it, including reasonable legal costs, to the extent that you caused it. This does not apply to loss caused by our own fault.
Governing law and disputes
These terms are governed by the laws of the Federal Republic of Nigeria. If we have a disagreement, please contact us first at support@linorides.com.ng and we will try to settle it fairly. If that does not work, the courts of Lagos State have jurisdiction, without taking away any right you have to bring a claim elsewhere where Nigerian law gives you that right.
Changes to these terms
We may change these terms, for example when we add features or change how payments work. We will update the “Last updated” date and, for changes that matter to you, tell you in the app or on this website before they take effect. If you keep using Lino Rides after that, the changed terms apply to you. If you do not agree, you can delete your account.
General
- If part of these terms turns out to be unenforceable, the rest still applies.
- If we do not enforce a right straight away, we have not given it up.
- You may not transfer your rights under these terms to someone else. We may transfer ours as part of a merger or sale of our business, and will protect your rights if we do.
- These terms and the Privacy policy are the whole agreement between you and us about Lino Rides.