Privacy Policy for Lino Rides

Last Updated: [1-jan-2024]

Welcome to Lino Rides, a premier ride-hailing service dedicated to providing safe and convenient transportation solutions. Your privacy is important to us, and this Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services.

By using the Lino Rides app or website, you agree to the terms outlined in this Privacy Policy. Please take the time to read and understand the information provided.

1. Information We Collect

a. Personal Information:

When you create an account with Lino Rides, we collect personal information such as your name, email address, phone number, and payment details.

For driver-partners, we may collect additional information, including driver's license details, vehicle information, and insurance details.

b. Location Data:

To provide you with our services, we collect location data through the app. This includes real-time location information during your ride.

c. Usage Information:

We gather data on how you interact with our app, including ride history, preferences, and app usage patterns.

d. Device Information:

Information about your device, such as the device type, operating system, and unique device identifiers, may be collected for optimization purposes.

e. Communication Data:

We store communication data, including customer support interactions and feedback.

2. How We Use Your Information

We use the collected information for the following purposes:

a. Providing Services:

To facilitate the provision of ride-hailing services, including booking, navigation, and communication between riders and drivers.

b. Personalization:

To enhance your experience by providing personalized content, promotions, and recommendations based on your preferences.

c. Safety and Security:

To ensure the safety and security of our platform, including driver and rider verification, fraud prevention, and incident investigation.

d. Customer Support:

To address your inquiries, provide customer support, and improve our services based on your feedback.

e. Legal Compliance:

To comply with applicable laws and regulations.

3. Information Sharing

We may share your information in the following circumstances:

a. With Drivers:

Your name, profile picture, and location data are shared with drivers to facilitate your rides.

b. Service Providers:

We may engage third-party service providers to assist with various aspects of our services, such as payment processing, data analytics, and customer support.

c. Legal Obligations:

In response to legal requests, such as court orders or law enforcement inquiries.

d. Corporate Transactions:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

a. Account Settings:

You can access and update your account information through the app settings.

b. Location Services:

You have the option to enable or disable location services on your device. However, disabling location services may affect the functionality of our services.

c. Marketing Communications:

You can opt-out of receiving promotional communications by adjusting your preferences in the app settings.

6. Children's Privacy

Lino Rides is not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. We will notify you of significant changes through the app or other means. Continued use of our services after such changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [[email protected]].

Thank you for choosing Lino Rides. Your privacy and trust are of utmost importance to us.